Understand what Ledger Live is

Ledger Live is a desktop and mobile application used to manage hardware wallets made by Ledger. The app communicates with your device locally and with Ledger services for updates and transaction broadcasting. Your private keys remain on the hardware device — the application is a management interface.

Before you attempt to sign in

Prepare your environment: use a personal device you control, ensure your operating system is up to date, and check for software that may intercept inputs. Only install Ledger Live from Ledger’s official website or verified app stores. Never enter your recovery phrase into any application or website.

Visual checks for legitimacy

Phishing attempts often mimic official interfaces. Verify these points visually and technically before proceeding:

  • Website domain: confirm the address matches the official Ledger domain exactly.
  • Secure connection: look for the secure lock icon in your browser and certificate details when available.
  • Download source: prefer the Ledger website or official app marketplaces.

Practical login safety tips

DeviceKeep firmware updated
RecoveryNever share your recovery phrase
AccountsVerify addresses on your hardware device’s screen
NetworkAvoid public Wi‑Fi for sensitive actions

When something looks wrong

If you see unexpected prompts asking for sensitive data, unfamiliar device behavior, or mismatched addresses, disconnect and investigate. Consult Ledger’s official support pages and community channels for guidance; do not follow instructions from unsolicited messages.

Tip: Treat emails, chat messages, and social posts that claim to be "support" with caution. Legitimate support will not ask for your recovery phrase or private keys.

Additional resources

Use official documentation for downloads, verification steps, and troubleshooting. When checking files, prefer cryptographic signatures or checksums published by Ledger to verify integrity.